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帝国ホテル流 おもてなしの心 客室係50年

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これまでにお世話したお客様、延べ7万人。国家元首やホテルVIPを笑顔で担当して半世紀。五感を使って要望を察知し、徹底的にお客様の立場でサービス。伝統あるホテルの「おもてなしの心」を引き継ぐ凄腕仕事人が「サービスの基本」の手の内公開! お客様のために組織の中でどう動くか、サービスには仕事仲間とのコミュニケーションが欠かせない? 営業や接客に携わる人へのヒント、日本の「おもてなしの心」、ここにあり。.
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