Mirror PDF: 真実の瞬間―SAS(スカンジナビア航空)のサービス戦略はなぜ成功したか

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Title:Mirror PDF: 真実の瞬間―SAS(スカンジナビア航空)のサービス戦略はなぜ成功したか
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顧客と出会う最初の15秒で、最大満足を提供せよ!失速寸前のスカンジナビア航空の業績を急浮上させた男が語る斬新な経営哲学。.
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